DELIVERY INFORMATION & WARRANTY
Delivery
1.
Delivery charges are calculated
based on the weight of the goods and the destination. The payment amount will
be clearly indicated for deliveries to the following countries: Germany,
Belgium, Austria, and France.
2.
We also deliver to other EU and
Non-EU countries. Delivery fees for these locations will be calculated
individually, taking into account the client’s request for delivery terms and
the chosen courier service provider.
3.
Our standard shipping charges do not
guarantee next-day delivery. Delivery typically takes 3-7 days for EU countries and 7-14 days for
countries outside the EU. We make every effort to ensure timely delivery, but
we are not responsible for any delays caused by the courier service provider.
If the customer has any complaints regarding delivery or finds that not all
ordered goods have been delivered, they must notify us within 48 hours of
delivery.
Custom Fees Policy
4.
For all international transactions,
customs taxes, duties, and any delay dues are the customer's responsibility.
Prior to placing an order on our website www.qube-compressors.com, please ensure to check
the relevant customs policies to understand potential fees associated with
importing goods into your country.
5.
This policy
informs customers about their responsibility regarding customs fees associated
with international transactions, emphasizing the importance of checking customs
policies before making a purchase to avoid any unexpected charges.
Wrong Item
6.
Claims
regarding the delivery of incorrect goods must be reported by the customer
within 48 hours from the date of delivery. The customer should refrain from
opening the package or using the product. Please contact our customer service
immediately at info@qube-compressors.com /Telefon: +371 22115996 (ENGL) to
report the issue and initiate the return process.
Undelivered Items Policy
7. We are not liable for goods lost
in transit unless the customer notifies us within 5 days from the planned
delivery date. The estimated delivery time is provided in the system, and you
can track the delivery date using the "Tracking Number" sent to you
via email. Claims for undelivered items must be submitted within this 5-day
period to initiate an investigation with the shipping carrier.
8. We are not responsible for
defects, under-delivered goods, or goods damaged during delivery unless
notified within 48 hours of delivery. Please contact our customer service
promptly at [customer service email/phone number] to report any issues and
begin the resolution process. We will consider mitigating circumstances on a
case-by-case basis and strive for a fair resolution.
9. This policy ensures that customers
are aware of their responsibilities regarding the notification of delivery
issues and sets clear timelines for reporting such issues to facilitate prompt
investigation and resolution. Always ensure to keep communication channels open
and responsive to uphold customer satisfaction and compliance with EU
regulations.
Warranty
10. We are confident that you will be satisfied with the products purchased on the website www.qube-compressors.com! We offer a money-back guarantee: you can return any product purchased in the store within 14 days from the date of delivery without explanation and receive a refund for the product cost. Please note that shipping costs are not refundable! We will refund you the value of the goods within 14 days of receiving the returned goods. All returned products must be new and unused. If it is established that the returned product was used, we will not be able to refund the cost of the product and will return it to you at your expense. The shipping cost for returning the goods is borne by the customer. Please contact us electronically to request a money-back guarantee. GEHEIT SIA reserves the right to reimburse all expenses, losses, and costs. More information here Return Policy/ Cancelation Rights
11.
Various types of goods come with a quality guarantee
valid for a specified period, as indicated by the manufacturer in the documents
accompanying the goods.
12. The
guarantee for goods is effective only if the conditions of use of the goods are
not violated. Before using the goods, carefully read the product instructions,
if provided with the goods.
13. As a standard, all goods come with a
1-year warranty service for legal entities and a 2-year warranty service for
natural persons, based on EU regulations, although this may vary.